DDD Europe 2024 - Program

Interviewing Stakeholders: How to Get the Most (and Best) Requirements

Main Conference - Hands-on Lab


Pamela Paterson

Pamela Paterson
Thursday 30 from 14:30 until 16:30

(This is a hands-on lab with limited capacity)

Interviewing is a key technique to elicit information from stakeholders on IT projects. Whether a single stakeholder or a group, knowing how to conduct a professional interview will get us the information and data we need to create requirements, develop processes, and do our other work. The more our stakeholders can trust in our skills, the more information they will contribute. We all know of excellent interviewers, but how do we do it ourselves? What kinds of questions do we ask and when, and for which stakeholder and scenario? Are there some question types that are better used with individuals than with groups? At the same time, how do we document responses accurately and efficiently? Join us to learn the answers from Pamela Paterson, an IT business analyst and best-selling author.


While the hands-on lab will contain role-playing exercises and scenarios to build skills, participants will not need to bring any materials. Some printed materials will be provided.

About Pamela Paterson

Pamela Paterson, MS, CBAP, PMP is an international best-selling author and a senior IT business analyst consultant based in Canada. She has provided services to +50 organizations and has presented at +200 events. Pamela has written 10 books, two of them international best-sellers, including Creating Requirements for Software Projects: A Business Analyst’s Guide to Requirements Management and Get the Job: Optimize Your Resume for the Online Job Search. Pamela also taught project management at a Toronto college. Her complete bio is provided on www.pamelapaterson.com.